Frequently Asked Questions

You may call and talk with the doctor if you prefer.
Yes, you will need to login online or download the MDLive app from iTunes® or Google Play®.
You should receive an email within an hour of registering. Once your account has been activated you will need to register your telemedicine and therapy services. This is much like visiting a new doctor when you fill out a form for them to set up your profile. They will need to know your medical history including allergies, medications and any surgeries. Once you have established your service for you and your dependents, you can use the services as often as you like.
We provide service at every major pharmacy – here are some of those stores: CVS, Walgreens, Walmart, Costco, Rite Aid, Discount Drug Mart, Albertsons, Kroger, Kmart.
In all fifty states.
You and up to six (6) other household members at no additional cost.
Not difficult at all. Our physician network is the largest in the country and our average wait time for a call back is 10-15 minutes.
Yes. This service CANNOT prescribe, however, narcotic (pain) medications or controlled substances. This service is not used for maintenance medications either (blood pressure, cholesterol etc.)
No. This service is not meant to replace a primary care physician. This service is designed for non-emergent, episodic illness (occasional illnesses that are not an emergency)
We’re sorry to hear you go. Please email coordinator@underwing.co with your membership number & name and we’ll process your request within 1 business day.