Frequently Asked Questions

You may call and talk with the doctor if you prefer.
Yes, you will need to login online or download the MDLive app from iTunes® or Google Play®.
You will receive an email notification within two business days that your account has been activated. Once your account has been activated you will need to register your service. This is much like visiting a new doctor when you fill out the clip board for them to establish service. MDLive will need to know your medical history including allergies, medications and any surgeries. Once you have established your service for you and your dependents, you can use the service as often as you like.
This list is continuously being updated for our customers. Please go to www.basicareplus.com/rx-info. Presently we provide hundreds of variations of 37 different types of medication. Our goal is to provide a generic medication for over 90% of telemedicine diagnoses.
We provide service at every major pharmacy – here are some of those stores: CVS, Walgreens, Walmart, Costco, Rite Aid, Discount Drug Mart, Albertsons, Kroger, Kmart.
In all fifty states.
You and up to six (6) other household members at no additional cost.
Not difficult at all. Our physician network is the largest in the country and our average wait time for a call back is 10-15 minutes.
Yes. This service CANNOT prescribe, however, narcotic (pain) medications or controlled substances. This service is not used for maintenance medications either (blood pressure, cholesterol etc.)
No. This service is not meant to replace a primary care physician. This service is designed for non-emergent, episodic illness (occasional illnesses that are not an emergency)
We’re sorry to hear you go. Please email coordinator@underwing.co with your membership number & name and we’ll process your request within 1 business day.

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