Frequently Asked Questions

For reasons beyond our control, the telemedicine feature was removed from our program. You may still use MDLIVE for your telemedicine needs, however you will be required to pay them directly for any services.
You should receive an email within a few hours of registering with your membership information. From there, your therapy services are accessible immediately. All other services can take up to 5 business days to become active.
Our partner BasiCare Plus provides service at every major pharmacy – here are some of those stores: CVS, Walgreens, Walmart, Costco, Rite Aid, Discount Drug Mart, Albertsons, Kroger, Kmart.
In all fifty states.
You and up to six (6) other household members at no additional cost.
We’re sorry to hear you go. Please email with your membership number & name and we’ll process your request within 1 business day.
The first payment is non-refundable, however in any given month thereafter you can request a refund for that month within the first 5 days of your renewal so long as none of the services have been used. Please email and we will process your request within 1 business day.
Please email us at to inquiry about eligibility. We reserve the right to refuse reactivation for any reason, including but not limited to past usage rates, payment history, suspected fraud and/or suspected abuse.